The Stellar Life
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Policies

 
 

cancellations & refunds

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice for any private session.  If you need to cancel your appointment, please call 213-986-8478.  If we don't answer, leave your information on our voice mail.  Sorry, cancellations made via email are not accepted. We are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date. Any refunds will be subject to a credit processing fee. Appointments made within 24 hours are automatically subject to cancellation fees.  We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

More than 24 hours notice for any session will be cancelled at no charge.

More than 48 hours notice for any session will be cancelled at no charge.

Less than 24 hours notice for any session, 50% of the service price will be charged.

Failure to show without notice within 20 minutes of appointment, 50% of service price will be charged.